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What is Verified by Visa™?
How does Verified by Visa work?
How does Verified by Visa protect me?
How do I register my Union Bank of India  Visa card for the facility?
Can I register with my existing Union Bank of India Visa Credit Card?
What do I do when I'm issued a new card?
Can I register with more than one Union Bank of India Visa card?
Can I register my non-Visa payment cards with Verified by Visa?
Do I need any special equipment or software?
After I register, how long does it take for Verified by Visa to start working?
What are the terms and conditions for using this service?
What if I need help to register my Union Bank of India Visa card?
Where can I shop with Verified by Visa?
How will the online store know that I have signed up with Verified by Visa?
What should I do if I am shopping online and I don't get asked for my Verified by Visa password?
What if I forget my password?
What do I do if I think someone has my password?
Can I get the benefit of Verified by Visa security at online stores that are not participating in the service?
What happens if I shop at a Verified by Visa merchant website while I'm not registered for this feature?

What is Verified by Visa™?

Verified by Visa is a new way to add safety when you buy online. Adding a password to your existing Union Bank of India  Visa Credit card ("Visa card")and Debit card issued by Union Bank of India,Verified by Visa ensures that only you can use your Union Bank of India Visa card online. It’s easy to activate the Verified by Visa service on your existing Union Bank of India  Visa Credit card and Debit card, and it’s free.

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Verified by Visa provides you with the ability to attach a password to your existing Union Bank of IndiaVisa Credit card and Debit Card to protect your online transactions, just like your PIN at an ATM. Here’s how it works:

  1. Select the goods or services you want from a Verified by Visa online store and proceed to the payment page.
  2. Enter the payment details requested including your Union Bank of India Visa card number.
  3. The online store connects with USecure site to check whether your card is secured with Verified by Visa.
  4. A Verified by Visa pop-up window will appear on your computer screen showing the merchant name, amount, date, your Visa card number and the Union Bank of India  welcome message.
  5. You then check that the details mentioned on the page are correct, and enter your password. Union Bank of India  will then confirm your identity to the merchant.
  6. Your payment will be authorized, the transaction will be completed as usual and your order will be placed.
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How does Verified by Visa protect me?

Since your Union Bank of IndiaVisa Credit card and Debit Card is protected by your personal password, only you can use your Union Bank of India  Visa card to make purchases online.

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How do I register my Union Bank of India  Visa card for the facility?

You need to register for the service through the Union Bank of India  website http://www.unionbankofindia.co.in and select "Verified by Visa" link OR you can do so while shopping,

If you hold an Union Bank of India  Visa Credit card, you can register for the facility by using your card Expiry Date and Date of Birth.

If you hold an Union Bank of India  Visa Debit card, you can register for the facility by using your card Expiry Date and ATM PIN.

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Can I register with my existing Union Bank of India  Visa Credit Card or Debit Card?

Yes, you can register with Verified by Visa using your existing Union Bank of India  Visa Credit Card or Debit Card. You don’t need to apply for a new card.

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What do I do when I'm issued a new card?

If your new card is a renewal card (same number as the old one) you don't have to do anything to stay registered.

If, however, your card number changes, you will need to re-register in the program with your new card number & details.

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Can I register with more than one Union Bank of India Visa Credit Card or Debit Card?

Yes, you can register with any of yourUnion Bank of India  Visa Credit or Debit Card which begins with Bank Identification Number (BIN) 421368

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Can I register my non-Visa payment cards with Verified by Visa?

Currently, Verified by Visa is only offered to protect Visa cards. For other cards, please check with the relevant service provider.

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Do I need any special equipment or software?

All you need is an Internet connection and Internet Explorer ver 5.0,Mozilla FireFox ver 3.0.14, Opera 10.00 and Google Crome 3.0.193.0. To find out if your browser is compatible, go to the "Help" menu in the upper right of your browser and select the "About" option. It should tell you what version is installed on your computer.

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After I register, how long does it take for Verified by Visa to start working?

Verified by Visa is available as soon as your registration is confirmed successful by Union Bank of India .

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What are the terms and conditions for using this service?

The terms and conditions are provided for you to read and accept before you begin to register your Union Bank of India  Visa Credit Card and Debit Card.

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What if I need help to register my Union Bank of India  Visa card?

If you need help registering your Union Bank of India  Credit card or Debit Card, you can contact the Union Bank of India  Customer Service at for Credit Card 022-40426008 / 180022322 (toll free) or 1800 2222 44 and and Debit Card cell 1800 2222 44


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Where can I shop with Verified by Visa?

Look for the Verified by Visa mark on participating online stores or check the list of current participants on your local Visa website

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How will the online store know that I have signed up with Verified by Visa?

Participating online stores will automatically recognize your Union Bank of India  Visa card number if it is registered.

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What should I do if I am shopping online and I don’t get asked for my Verified by Visa password?

You can simply enter your payment details as normal and complete your transaction. It may mean that the merchant is not yet enrolled in the Verified by Visa service. It is recommended that you transact online with trusted retailers only.

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What if I forget my password?

If you forget your password, you may reset your password (create a new password) after entering your credit card or debit card number, and answering the security question that was set by you during registration on the Union Bank of India website.

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What do I do if I think someone has my password?

Contact Union Bank of India customer service by phone at Customer care Service at 022-40426008 / 180022322 (toll free) or 1800 2222 44 (toll free) for Credit Card and 1800 2222 44 (toll free) for Debit Card or you may visit the Union Bank of India   website to change your password immediately.

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Can I get the benefit of Verified by Visa security at online stores that are not participating in the service?

No. However a number of online stores have the service available to them. In the meantime, if an online store you trust is not yet participating, follow safe shopping tips to complete your purchases online,

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What happens if I shop at a Verified by Visa merchant website while I'm not registered for this feature?

You will be prompted for online registration for Verified by Visa during shopping.

If you hold an Union Bank of India Credit card,you would need to authenticate yourself with your Card Expiry Date, Date of Birth and then create your personal 3D Secure VBV password.

If you hold an Union Bank of India Debit card,you would need to authenticate yourself with your Card Expiry Date, ATM PIN then create your personal 3D Secure VBV password.

Thereafter, you can continue shopping on the merchant website. If you decide not to register immediately and cancel the registration then your transaction will not get authorized and you would not be able to complete the transaction on such websites as it is mandatory for you to register for Card Not Present Transactions

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